Refund Policy

The refund policy at Furniture Local offers a clear and customer-friendly approach, allowing you to return purchases within 30 days if you are not satisfied. Here’s a breakdown of their key points:

1. 30-Day Return Period: You can return any sofa within 30 days of delivery if you are unhappy with your purchase. The return period starts on the delivery date.

2. Condition of Returned Items: To be eligible for a return, items must be in a fully resalable condition. This means they must be in their original, unmarked, and undamaged packaging.

3. Return Process: To initiate a return, you need to contact their customer service team via email. They will guide you on how to return the product or arrange for a collection.

4. Refunds: Once the item is returned and inspected, you will receive a full refund, minus any collection costs if their service is used.

5. Cost of Returns:

   • Faulty Items: If the item is faulty or there was an error on the part of Furniture Local, you will not be charged for the return.
   • Change of Mind: If you change your mind, you can return the item to their Outlet Warehouse without any charge, provided the return is pre-arranged.

6. Collection Fee: If you opt for their collection service to handle the return, there is a £299 charge. This fee is deducted from your refund.

7. Non-returnable Products: The policy specifies that items that are damaged, worn, or otherwise in non-resalable condition cannot be returned. Additionally, items delivered over 100 days ago, or items from a previous return that was part of the same policy for the same customer, are also not eligible for returns.

This policy ensures that while you have the flexibility to reconsider your purchase, the integrity of the returned products is maintained for resale.